NI, Y. The Impact of Explainable AI on Customer Trust and Satisfaction in Banking. Journal of Information, Technology and Policy, [S. l.], 2024. DOI: 10.62836/jitp.v1i1.165. Disponível em: https://ojs.sgsci.org/journals/jitp/article/view/165. Acesso em: 3 apr. 2025.