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https://doi.org/10.62836/emi.v3i4.253
Li, Z., & Cheng, H. (2024). The Influence of Employee Mindfulness on Customer Satisfaction under the Background of Platform Economy. Economics & Management Information, 1–10. https://doi.org/10.62836/emi.v3i4.253
Volume 3, Issue 4, December 2024
Copyright (c) 2024 Ziying Li, Hui Cheng
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This work is licensed under a Creative Commons Attribution 4.0 International License.

The Influence of Employee Mindfulness on Customer Satisfaction under the Background of Platform Economy

Employee mindfulness can help improve employee engagement and customer satisfaction. In order to further reveal the action path of employee mindfulness and the influence of related factors, this paper reviews the internal action mechanism of employee mindfulness from the perspective of platform economy. By combing the action mechanism of the four core variables of employee mindfulness, state gratitude, work flow and customer satisfaction, a complete employee mindfulness action path is constructed to provide theoretical support and practical inspiration for enterprise managers, and help enterprises adapt to the changes of The Times and achieve healthy and sustainable development.

employee mindfulness; customer satisfaction; state gratitude; work flow

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Supporting Agencies

  1. Funding: 2022 Higher Education Special project of Guangdong Department of Education. A study on the influence mechanism of gig economy on college students’ entrepreneurial behavior—based on an empirical test of universities in the Guangdong-Hong Kong-Macao Greater Bay Area (Project number 2022GXJK358).